We offer a range of flexible support arrangements to suit any size of organisation or IT environment – you can choose from casual support through to our OnDemand, ProActive, or FullManagement support plans. 1Call support plans can be customised and are based on a service level agreement.

Our services include:

• Help desk support
• Onsite hardware and software support and repair
• Onsite installations and upgrades
• Hardware & software sales
• Remote assistance
• Network and server monitoring
• Network and server management
• Warranty assistance
• Hardware preventive maintenance
• Internet domain management
• IT Infrastructure and security audits
• Disaster recovery planning and implementation
• Consulting services
• Equipment rental - long or short term

1Call operates an online CRM system for service management, which enables us to maintain extensive documentation of customer IT environments and service history. Customers with service level agreements can access the CRM system via a secure website to log service calls, monitor active calls and review service history and inventory.